Professional terms governing our executive career services and client relationships.
Last updated: December 2024
These Terms of Service govern your use of Sanctum Executive Services and establish the professional relationship between you and our firm. By engaging our services, you agree to these terms.
Sanctum Executive Services provides premium career transformation services exclusively for executive-level professionals, including:
Information Accuracy: You agree to provide accurate, complete, and current information about your professional background, career goals, and relevant experience.
Timely Communication: You will respond to our requests for information, feedback, and approvals within agreed timeframes to ensure project completion.
Professional Conduct: You will maintain professional standards in all communications and interactions with our team.
Confidentiality: You will maintain confidentiality regarding our proprietary methods, processes, and other clients' information.
Professional Excellence: We will deliver services that meet the highest professional standards expected by executive-level clients.
Confidentiality: We will maintain strict confidentiality regarding your information, career transition, and all related matters.
Timely Delivery: We will complete services within agreed timeframes and communicate any potential delays immediately.
Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all completed work products.
Payment Schedule: Payment is due according to the schedule outlined in your service agreement, typically 50% upon engagement and 50% upon completion.
Payment Methods: We accept wire transfers, ACH payments, and major credit cards. All payments are processed securely.
Late Payments: Late payments may result in service suspension and may incur a 1.5% monthly service charge.
Refund Policy: Refunds are available within 30 days of service completion if you are not satisfied with our work product.
Work Product Ownership: Upon full payment, you own all customized documents and materials created specifically for you.
Sanctum IP: Our methodologies, templates, processes, and proprietary tools remain our intellectual property.
Usage Rights: You may use our work products for your personal career advancement but may not resell or redistribute them.
Portfolio Usage: We may use anonymized examples of our work for marketing purposes, with your explicit consent.
Mutual Confidentiality: Both parties agree to maintain strict confidentiality regarding all information shared during our professional relationship.
Executive Privacy: We understand the sensitive nature of executive career transitions and maintain the same confidentiality standards as executive search firms.
Data Security: All client information is stored securely and accessed only by authorized team members with legitimate business needs.
Duration: Confidentiality obligations continue indefinitely, even after service completion.
Service Nature: Our services are advisory and consultative. We cannot guarantee specific employment outcomes, interview results, or salary negotiations.
Liability Cap: Our total liability for any claims related to our services is limited to the amount you paid for those specific services.
Consequential Damages: We are not liable for indirect, incidental, or consequential damages arising from our services.
Professional Standards: We maintain professional liability insurance appropriate for executive-level service providers.
Client Termination: You may terminate services at any time with written notice. Fees for completed work remain due.
Sanctum Termination: We may terminate services for non-payment, breach of terms, or if we determine we cannot effectively serve your needs.
Effect of Termination: Upon termination, we will deliver all completed work products and return any materials you provided.
Survival: Confidentiality, payment, and intellectual property provisions survive termination.
Good Faith Resolution: We commit to resolving any disputes through good faith discussion and professional mediation.
Arbitration: Any disputes that cannot be resolved through discussion will be settled through binding arbitration.
Governing Law: These terms are governed by the laws of [State/Jurisdiction] without regard to conflict of law principles.
Venue: Any legal proceedings will be conducted in [City, State].
Entire Agreement: These terms, together with your service agreement, constitute the complete agreement between us.
Modifications: Changes to these terms must be in writing and signed by both parties.
Severability: If any provision is found unenforceable, the remainder of these terms remains in effect.
Assignment: You may not assign your rights under these terms without our written consent.
For questions about these Terms of Service, please contact: